Project Type: Website Development & Maintenance
Project Duration: 2 months
Website & Feature Development
Complete website development, custom plugin development & migration.
I took over this website from the previous developer.
Work was conducted in multiple stages. Initially, the old developer had left the website with add to cart errors (multiple customers could not check out). I diagnosed the problem and implemented the fix for the issue within 24 hours.
Next, a Subscription feature was required which would allow any set of items to be converted into a custom subscription. Additionally, follow up emails reminding customers of their renewal dates and fees was required. I implemented this feature within two weeks. More recently, a requirement arose to send automated emails when a subscription is cancelled, and this was implemented on the same day at no additional fee).
Due to issues with the website going down regularly on the old hosting platform GoDaddy, I migrated the website to a more stable & more affordable website hosting provider. GoDaddy was more than double the price, but was constantly failing and costing money in lost sales. I then re-developed the website and produced numerous new custom features including;
I provide same-day email support and investigation into occasional customer-reported issues and potential bugs, providing detailed explanations and information to help support customers. For example, a customer reported an issue of not being able to check out a wholesale order.
I immediately looked at their attempted checkout, and ensured that the issue was due to the minimum order control (£130) and not a bug with the website.
Another customer reported an issue of not being able to check out. I debugged the issue, determined it was a cookie issue with their browser, sent them a manual cart recovery email (to save them having to re-enter their details and improve the chances of re-capturing the order), and provided a detailed explanation to the site owner, Siaan, to help her to support her customer (ask them to close & re-open their browser).
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